Every website, mobile app, web app and SaaS product Omebly builds comes with lifetime bug-fix support, for as long as Omebly operates.
What is covered, free, for life
- Fixing bugs in code we wrote, where the product does not work as agreed in the signed scope.
- Fixes needed because the code we delivered breaks on supported browsers or OS versions listed in your scope.
- Security patches to code we wrote.
What is not covered (quoted separately)
- New features, design changes or content changes.
- Problems caused by changes made by you or another developer, or by third-party plugins, themes, APIs or services we did not build.
- Hosting, domain, server, app-store, and third-party subscription costs.
- Updates required by new OS, browser or framework versions released after delivery (we will quote these honestly, usually as small fixed jobs).
- Marketing, video, animation and course services (these have their own revision rules in the proposal).
Response times
- Critical (site or app down): we respond within 24 hours.
- Other bugs: we respond within 3 working days.
- Working hours: Monday to Saturday, 10 am to 7 pm IST. We schedule calls across India, UAE, UK, US and other time zones.
How to ask for support: WhatsApp +91 70444 33991 or email info@omebly.com with your project name, what happened and a screenshot.
Optional paid care plans (hosting management, updates, backups, small changes) are available on request.